We’re so sorry you received the wrong product, we know how frustrating that can be. Our team is here to help and make it right as quickly as possible.
Here’s what to do:
If you received the wrong item(s) in your order:
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Contact our Customer Support Team within 7 days of delivery
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Let us know exactly what was incorrect (wrong product, missing item, etc.)
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If helpful, include a photo of what you received
Once we have the information, our team will review your order and work with you to find a fast resolution, whether that means sending the correct product or another solution that works for you.
Contact Us:
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Email: customerservice@kvggroup.com
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Subject Line: "Wrong Item Received – Order #[Your Order Number]"
We recommend contacting us as soon as possible to ensure timely support and resolution.
Summary
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Wrong item? Reach out within 7 days of delivery.
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Need a fix? We’ll make it right fast.
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Footlogix Customer Support is ready to help.
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