Your privacy is very important to us. This Privacy Policy explains how KvG Group Inc. ("we," "us," or "our") collects, uses, discloses, and protects your personal information, including in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") for individuals located in the European Union.

Who We Are KvG Group Inc. is a Canadian-based company providing professional and consumer foot care products globally, including throughout Europe.

Head Office:
1 Westside Drive, Unit 12
Toronto, Ontario, Canada M9C 1B2

EU Distribution Warehouse:
Footlogix® Europe
Mosten 13C, 9160 Lokeren, Belgium
T: +32 9 395 20 36
International Inquiries: +1 416-742-1313 (English Only)

What Information We Collect We collect the following categories of personal information:

• Name
• Email address
• Mailing address
• Phone number
• Company name (if applicable)
• Payment and billing information
• IP address and browser/device details
• Purchase history and preferences
• Location data (if permission is granted)

This data is collected when you place an order, sign up for our newsletter, interact with our website, or contact us directly.

Lawful Basis for Processing (EU Residents) We process your personal data under the following legal bases:

• Consent: When you sign up for marketing emails or location-based services.
• Contractual necessity: To fulfill your purchases and deliver orders.
• Legitimate interests: To improve our services and operate our website efficiently.
• Legal obligation: To meet regulatory or tax requirements.

How We Use Your Data Your information may be used to:

• Process orders and manage your account
• Provide customer service
• Send updates, promotions, and newsletters (with your consent)
• Analyze site traffic and performance
• Improve our services and product offerings

Third-Party Service Providers We share your personal data with trusted service providers only as necessary for business operations. These include:

• Shopify: Our website and e-commerce platform provider.
• Shopify Payments, Klarna (if activated): For secure payment processing.
• Klaviyo: For email marketing communications (only with your consent).
• Google Analytics: To monitor website performance and improve the user experience.

All third-party partners are bound by data protection and confidentiality obligations. Where personal data is transferred outside of the EU, we ensure GDPR-compliant safeguards are in place (e.g., Standard Contractual Clauses).

Your Rights (EU Residents) As an EU resident, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing under certain circumstances
• Withdraw consent at any time
• Request a copy of your data in a portable format
• Lodge a complaint with your local data protection authority

To exercise these rights, please email us at customerservice@kvggroup.com.

Data Retention We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting obligations.

Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more details, please refer to our separate Cookie Policy.

Security We implement appropriate technical and organizational safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Children's Privacy Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

Updates to This Policy We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy regularly.

Contact Us For any questions about this Privacy Policy or your personal data, please contact:

KvG Group Inc.
1 Westside Drive, Unit 12
Toronto, Ontario, Canada M9C 1B2
Email: customerservice@kvggroup.com
Phone (North America): 1-844-499-1313
Phone (International - English Only): +1 416-742-1313