What Should I Do If My Footlogix Order Arrives Damaged?

We’re so sorry to hear that your Footlogix order arrived in less-than-perfect condition. Our team takes every precaution to pack and ship your products safely, but sometimes things happen in transit.

Here's what to do:

If your product arrived damaged or broken, please:

  1. Take a clear photo of the damaged item(s) and packaging

  2. Contact our Customer Support team within 7 days of delivery

  3. Include a brief explanation of the issue and attach your photo(s)

We’ll review your request and work with you on a resolution, whether that means a replacement or refund.

✉️ How to Contact Us:

  • Email: customerservice@kvggroup.com 

  • Phone: 1-888-442-4408

Please be sure to reach out within 7 days of delivery to qualify for damage-related support.

Summary

  • Damaged order? Take a photo and contact us within 7 days.

  • Need a replacement or refund? We’ll help you make it right.

  • Support is just one message away.

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