We’re sorry your order didn’t work out—but we’re here to help make things right. Whether you’re returning or exchanging a product, here’s what to do.
Return Eligibility:
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You have 30 days from delivery to return items.
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Products must be unopened, unused, and in original condition.
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Return shipping is at your cost unless the item is defective or incorrect.
How to Initiate a Return:
To start a return or exchange, email us at
📧 customerservice@kvggroup.com
Include your:
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Order number
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Reason for return
Our Customer Support Team will walk you through the next steps.
Contact Details:
KvG Group Inc.
1 Westside Drive, Unit 12
Toronto, Ontario, Canada M9C 1B2
📧 Email: customerservice@kvggroup.com
📞 North America: 1-844-499-1313
🌐 International (English Only): +1 416-742-1313
Language Support:
Our phone support is available in English.
For multilingual assistance, email is best! We use advanced translation tools to support international customers effectively.
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