How Do I Start a Return with Footlogix?

We’re sorry your order didn’t work out—but we’re here to help make things right. Whether you’re returning or exchanging a product, here’s what to do.

Return Eligibility:

  • You have 30 days from delivery to return items.

  • Products must be unopened, unused, and in original condition.

  • Return shipping is at your cost unless the item is defective or incorrect.

How to Initiate a Return:

To start a return or exchange, email us at
📧 customerservice@kvggroup.com
Include your:

  • Order number

  • Reason for return

Our Customer Support Team will walk you through the next steps.

Contact Details:

KvG Group Inc.
1 Westside Drive, Unit 12
Toronto, Ontario, Canada M9C 1B2
📧 Email: customerservice@kvggroup.com
📞 North America: 1-844-499-1313
🌐 International (English Only): +1 416-742-1313

Language Support:

Our phone support is available in English.
For multilingual assistance, email is best! We use advanced translation tools to support international customers effectively.

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