My Footlogix Order is Missing Item(s)—What Should I Do?

We’re so sorry to hear that something was missing from your order. We know how important it is to receive every item you were expecting, and we’re here to help make it right.

Here’s what to do if something is missing:

1. Contact our Customer Support Team as soon as possible

2. Let us know exactly what’s missing from your order

3. Include your order number in the message for faster service

Once we receive the details, we’ll review your order and work with you to provide a resolution—whether that’s a replacement, refund, or other solution.

✉️ Contact Us:

• Email: customerservice@kvggroup.com

• Subject Line: “Missing Item – Order #[Your Order Number]”

We recommend reaching out within 7 days of delivery to ensure a timely resolution.

Summary

• Missing an item? Reach out to us right away

• We’ll help resolve it quickly—replacement or refund options available

• Support that puts your satisfaction first