We’re so sorry to hear that your Footlogix order arrived in less-than-perfect condition. Our team takes every precaution to pack and ship your products safely, but sometimes things happen in transit.
Here's what to do:
If your product arrived damaged or broken, please:
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Take a clear photo of the damaged item(s) and packaging
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Contact our Customer Support team within 7 days of delivery
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Include a brief explanation of the issue and attach your photo(s)
We’ll review your request and work with you on a resolution, whether that means a replacement or refund.
✉️ How to Contact Us:
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Email: customerservice@kvggroup.com
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Phone: 1-888-442-4408
Please be sure to reach out within 7 days of delivery to qualify for damage-related support.
Summary
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Damaged order? Take a photo and contact us within 7 days.
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Need a replacement or refund? We’ll help you make it right.
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Support is just one message away.
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