We’re here to help if your Footlogix purchase didn’t meet your expectations. Here’s how to initiate an exchange quickly and easily.
Exchange Eligibility:
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You have 30 days from the delivery date to request an exchange. 
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Products must be unopened, unused, and in original condition. 
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Return shipping is the customer’s responsibility unless: - 
The item is defective, or 
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The item you received was incorrect. 
 
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How to Start an Exchange:
Email our Customer Support Team at
📧 customerservice@kvggroup.com
Please include:
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Your order number 
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A short explanation of the issue or reason for exchange 
Once received, we’ll walk you through the next steps to complete your exchange.
 
  
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