How Do I Start an Exchange with Footlogix?

We’re here to help if your Footlogix purchase didn’t meet your expectations. Here’s how to initiate an exchange quickly and easily.

Exchange Eligibility:

• You have 30 days from the delivery date to request an exchange.

• Products must be unopened, unused, and in original condition.

• Return shipping is the customer’s responsibility unless:

  • The item is defective, or

  • The item you received was incorrect.

How to Start an Exchange:

Email our Customer Support Team at
📧 customerservice@kvggroup.com
Please include:

• Your order number

• A short explanation of the issue or reason for exchange

Once received, we’ll walk you through the next steps to complete your exchange.