We understand how frustrating it can be to see that your package was marked “Delivered” but isn’t actually there. Don’t worry—this happens occasionally, and we’re here to help.
First, double-check these common spots:
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Front and back porches or steps
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Side doors, garage doors, or mailrooms
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With a neighbor or building concierge
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Behind or under outdoor furniture
Why this happens:
Sometimes, carriers will scan a package as delivered up to 24–48 hours early, especially during peak delivery seasons. It may still be en route and show up within the next day or two.
Still missing after 2 business days?
If it’s been more than 2 business days since your order was marked as delivered and it still hasn’t arrived, please contact our Customer Support Team so we can look into it for you.
✉️ Contact Us:
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Email: customerservice@kvggroup.com
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Subject Line: "Missing Package – Order #[Your Order Number]"
Summary:
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“Delivered” but no package? Check all delivery spots
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Give it 24–48 hours—carriers sometimes scan early
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Still missing after 2 days? Reach out and we’ll help
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