Where Is My Footlogix Order?

Wondering where your Footlogix order is? Here’s how our process works and what to do if you're still waiting.

Order Processing & Shipping Timeline:

  • Processing Time:
    Orders are packed and shipped from our warehouse in Niagara Falls, NY within 1–3 business days (Monday–Friday, excluding holidays).

  • Shipping Time:
    Once shipped, your order typically arrives in 4–6 business days, depending on your location and the shipping method chosen at checkout.

Shipping Confirmation & Tracking:

Once your order ships, you’ll receive an email with tracking details and delivery updates.

Tip: If you don’t see it within 3 business days, check your spam or junk folder.

Still don’t see tracking info?

If your order status says “unfulfilled” after 3 business days, or you haven’t received any tracking email, please contact our Customer Support Team:
📧 customerservice@kvggroup.com

We’re here to help!

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