Wondering where your Footlogix order is? Here’s how our process works and what to do if you're still waiting.
Order Processing & Shipping Timeline:
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Processing Time:
Orders are packed and shipped from our warehouse in Niagara Falls, NY within 1–3 business days (Monday–Friday, excluding holidays). -
Shipping Time:
Once shipped, your order typically arrives in 4–6 business days, depending on your location and the shipping method chosen at checkout.
Shipping Confirmation & Tracking:
Once your order ships, you’ll receive an email with tracking details and delivery updates.
Tip: If you don’t see it within 3 business days, check your spam or junk folder.
Still don’t see tracking info?
If your order status says “unfulfilled” after 3 business days, or you haven’t received any tracking email, please contact our Customer Support Team:
📧 customerservice@kvggroup.com
We’re here to help!
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