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Orders, Shipping, and Returns

Find everything you need to know about placing orders, shipping options, and how to make a return with Footlogix. Click on a tile to explore the answer in more detail.

When will my Footlogix order ship and arrive?

Expect 1–3 days for processing plus 4–6 business days for delivery; we’ll email tracking once your order ships.

Can I edit or cancel my Footlogix order?

Orders process right away and can’t be changed once placed. Contact support if you need help after delivery.

What Should I Do If My Footlogix Order Arrives Damaged?

If your order arrives damaged, contact support with a photo within 7 days for help.

What do I do if I receive the wrong item in my Footlogix order?

If your order is incorrect, contact support within 7 days for a quick resolution.

My Footlogix order is missing item(s), what do I do?

If an item is missing, contact support with details so we can resolve it quickly.

My order says delivered, but I haven’t received it, now what?

Packages may be marked delivered early—check around your home or contact support after 2 days.

What is Footlogix's return policy?

You may return unopened, unused items within 30 days; customer covers return shipping.

How do I start a return with Footlogix?

Not satisfied with your purchase? Return unopened items within 30 days—email us to start.

How do I start an exchange with Footlogix?

Email customerservice@kvggroup.com  within 30 days with your order number to start an exchange.

When will I get my refund from Footlogix?

Refunds (if approved) are issued to your original payment method within 14 days of receiving your return.

Where is my Footlogix order?

Orders ship from Niagara Falls, NY in 1–3 days. Delivery takes 4–6 business days after shipping.

How do I track my Footlogix order?

You’ll get a shipping email with tracking once your order ships—tracking may take up to 48 hrs to update.

How long does Footlogix shipping and delivery take?

Orders process in 1–3 days, then ship in 2–8 business days depending on location and shipping method.

Does Footlogix offer free shipping?

Standard shipping is free on all U.S. orders over $60.00 before tax and after the discount.

What forms of payment does Footlogix accept?

Footlogix accepts all major credit cards, ShopPay, Apple Pay, and Google Pay.

What do I do if I bought the wrong size of Comfeeze by Footlogix™?

30-day returns/exchanges if size isn’t right. Must be unworn, in original packaging. Customer pays return shipping.